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Welcome back to House of Leadership. We explore what it really takes to grow and lead successfully in a fast-paced, high-performance environment.
We publish every Thursday and Sunday.
Thursdays are deep and tactical, practical frameworks, real examples, and leadership tools you can use immediately. Sundays are calm and reflective, with one book, one visual, and one question to sharpen how you think. Thursday builds your capability; Sunday builds your perspective.
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What did we learn this week?
Gladly Connect Live '26. May 4–6 in Atlanta.
AI has everyone talking. Not everyone has answers. At Gladly Connect Live, CX leaders from Condé Nast, Smith Optics, and more share exactly how they moved AI from pilot to production, the timeline, the systems, the QA loops. 13+ sessions built for the moment we're all in. For CX and ecommerce leaders. Atlanta, May 4–6. Space is limited, secure your spot now.
📘 The Magic of Thinking Big by David J. Schwartz
🚀 The Big Idea: Belief Drives Behaviour
You don’t get results based on ability. You get results based on what you believe is possible.
Think small → play safe → average outcomes
Think big → act boldly → disproportionate results
The difference isn’t talent. It’s a mindset.
🔑 Key Takeaways
Believe You Can Succeed
Belief isn’t fluff, it drives action.
If you expect failure, you hesitate.
If you expect success, you show up differently.
The leaders who win aren’t always the smartest, they’re the ones who believe they can.
Cure “Excusitis”
Common excuses:
“I’m not ready”
“I don’t have time”
“I’m not lucky enough”
They protect you from risk—but also from growth.
Replace:
“I can’t because…”
with“How could I make this work?”
Think 10x, Not 10%
Most people aim for small improvements.
Instead ask: “What would this look like if it were 10x better?”
That shift forces better ideas—and bolder action.
Action Cures Fear
Waiting makes fear bigger.
Confidence doesn’t come first.
Action does.
Do the thing—fast.
💡 Why It Matters
Most people cap their own potential:
Playing safe
Waiting to feel ready
Thinking too small
You don’t build confidence first.
You build it through action.
The real risk isn’t failure, it’s aiming too low and hitting it.
🗞️ Things worth checking out
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🧠 One visual to sit with
❓ One Question
Where am I thinking too small, and what would I do this week if success felt likely?