Welcome back to House of Leadership. We explore what it really takes to grow and lead successfully in a fast-paced, high-performance environment.
We publish every Thursday and Sunday.
Thursdays are deep and tactical, practical frameworks, real examples, and leadership tools you can use immediately. Sundays are calm and reflective, with one book, one visual, and one question to sharpen how you think. Thursday builds your capability; Sunday builds your perspective.
Looking to start a newsletter? Use Beehiiv (it’s what we use)
What did we learn this week?
Get the investor view on AI in customer experience
Customer experience is undergoing a seismic shift, and Gladly is leading the charge with The Gladly Brief.
It’s a monthly breakdown of market insights, brand data, and investor-level analysis on how AI and CX are converging.
Learn why short-term cost plays are eroding lifetime value, and how Gladly’s approach is creating compounding returns for brands and investors alike.
Join the readership of founders, analysts, and operators tracking the next phase of CX innovation.
📘 One Book: Atomic Habits by James Clear

The big idea
You don’t rise to the level of your goals.
You fall to the level of your systems.
Atomic Habits isn’t really a book about habits.
It’s a book about identity, environment, and consistency.
Clear’s core belief is simple:
Small behaviours, repeated daily, compound into remarkable results.
Not through motivation.
Not through willpower.
Through systems that make the right behaviour inevitable.
Most people fail not because they lack ambition, but because:
They rely on intensity instead of consistency
They focus on outcomes instead of processes
They try to “be disciplined” in environments designed for distraction
Atomic Habits shifts the question from:
“How do I achieve this goal?”
to
“What kind of person achieves this naturally?”
The key takeaway
Every habit is a vote for the type of leader you are becoming.
Not the big, visible actions.
The quiet, repeatable ones.
Leadership isn’t shaped in quarterly goals or offsites.
It’s shaped in the daily micro-decisions:
Do you prepare for the meeting, or wing it?
Do you follow up, or let it slide?
Do you address the small issue now, or wait until it’s a bigger one?
Clear breaks behaviour change into four levers:
Make it obvious
Make it attractive
Make it easy
Make it satisfying
Great leaders don’t rely on self-control.
They design systems where good leadership is the default.
Why this matters for leaders
Most leadership problems aren’t capability gaps.
They’re consistency gaps.
Atomic Habits helps you:
Build trust through predictable follow-through
Improve team performance without dramatic change programs
Replace “we should” with systems that actually stick
Reduce burnout by removing friction, not adding effort
This is especially powerful in environments where:
You’re juggling multiple priorities
You’re leading through ambiguity or change
You want to raise standards without constant policing
Culture is just a collection of shared habits.
Change the habits, and the culture follows.
How to apply this at work (this week)
Try one of these:
Identity shift:
Stop saying “I’m trying to be more decisive.”
Start acting as someone who is decisive — one small call at a time.System over goals:
Don’t aim to “improve communication.”
Build a habit of weekly written updates or structured check-ins.Environment design:
If something matters, make it visible.
Dashboards, reminders, templates, checklists — friction is the enemy.Never miss twice:
Leaders slip. That’s human.
The rule is simple: don’t let one miss become a pattern.
Why you should pick this up
If you’re a leader who:
Feels stretched thin
Wants to be more consistent, not more intense
Is tired of initiatives that start strong and fade fast
Atomic Habits gives you a practical framework to build leadership that lasts.
Not through grand gestures.
But through quiet, repeatable excellence.
You don’t need a new personality.
You need better systems.
And the best leaders?
They compound.
🗞️ Things worth checking out
What investment is rudimentary for billionaires but ‘revolutionary’ for 70,571+ investors entering 2026?
Imagine this. You open your phone to an alert. It says, “you spent $236,000,000 more this month than you did last month.”
If you were the top bidder at Sotheby’s fall auctions, it could be reality.
Sounds crazy, right? But when the ultra-wealthy spend staggering amounts on blue-chip art, it’s not just for decoration.
The scarcity of these treasured artworks has helped drive their prices, in exceptional cases, to thin-air heights, without moving in lockstep with other asset classes.
The contemporary and post war segments have even outpaced the S&P 500 overall since 1995.*
Now, over 70,000 people have invested $1.2 billion+ across 500 iconic artworks featuring Banksy, Basquiat, Picasso, and more.
How? You don’t need Medici money to invest in multimillion dollar artworks with Masterworks.
Thousands of members have gotten annualized net returns like 14.6%, 17.6%, and 17.8% from 26 sales to date.
*Based on Masterworks data. Past performance is not indicative of future returns. Important Reg A disclosures: masterworks.com/cd
🧠 One visual to sit with

❓ One Question
What’s one small leadership habit you know would make the biggest difference if you did it every day?


