Daily Leader Tip: Getting to Root Cause

May 05, 2023

Are you solving symptoms or solving problems?

Solving symptoms results in the problem coming back.

Solving problems addresses the issue correctly.

How?

Try the 5 Whys until you get to the root of the problem. Root cause.

Be in the business of prevention rather than solutions.

Getting to the root cause will prevent the same issue from coming back next time.

What do customers or employees love to see when a problem occurs?

  • Acknowledge/apologise

  • What happened?

  • Root cause

  • What steps have you taken to address the root cause?

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